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Chapter 1: Defining Value - A Lean Imperative
Chapter 1: Lean Principles, Defining Value and the Eight Wastes I recently delivered, on a behalf of a client, a two-day “Introduction...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read
The Oscars™ and Air Canada... Bruised But Okay!
I am confident that many who read this post do share a similar view in terms of, “How can this type of error or failure occur?” Last...
Rod Morgan, LSSMBB
4 min read
Writing Effective Problem Statements… A LIFE skill!
In our role as continuous improvement specialists, we are typically challenged to “solve” difficult problems for our respective...
Rod Morgan, Head of Faculty, RPM-Academy
6 min read
Google and a Lesson in Customer Disservice
I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read
Google and a Lesson in Customer Disservice
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read
Batching and Queuing – a Canadian Healthcare Paradigm?
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read
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