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When Hindsight Isn’t Good Enough: The Challenger Disaster
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read


When 125 GB Is Just Not Enough!
Alternate titles: "Holiday Internet Usage" or... "Post-Holiday Season Internet Blues" Why, after only 10 days into my new billing cycle,...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read


When 125 GB Is Just Not Enough!
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read


Google and a Lesson in Customer Disservice
I have been on and off the phone with Google AdWords Express technical support for the last 20 hours and this has been an experience in...
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read


Google and a Lesson in Customer Disservice
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read


Batching and Queuing – a Canadian Healthcare Paradigm?
I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was...
Rod Morgan
5 min read


Batching and Queuing – a Canadian Healthcare Paradigm?
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read


The Importance of Randomization
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
3 min read


The Importance of Randomization
When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...
Rod Morgan, Head of Faculty at RPM-Academy
3 min read


Creating Effective Workplaces and Tales from the Kitchen Sink.
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read


Creating Effective Workplaces and Tales from the Kitchen Sink.
Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...
Rod Morgan
5 min read


Writing Effective Problem Statements
A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through...
Rod Morgan, Head of Faculty at RPM-Academy
3 min read


Practicality? Now that’s a "significant" mouthful!
I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality,...
Rod Morgan, Head of Faculty at RPM-Academy
4 min read


Practicality? Now that’s a "significant" mouthful!
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read


What? Me Process?…
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
2 min read


What? Me Process?...
It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our...
Rod Morgan, Head of Faculty at RPM-Academy
2 min read


The Value of Education and "Other Things"
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
2 min read


The Value of Education and "Other Things"
Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...
Rod Morgan, Head of Faculty at RPM-Academy
2 min read
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