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Google and a Lesson in Customer Disservice
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read
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Batching and Queuing – a Canadian Healthcare Paradigm?
I was recently engaged to provide consulting services to a primary care clinic in a large Canadian city. This particular clinic was...
Rod Morgan
5 min read
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Batching and Queuing – a Canadian Healthcare Paradigm?
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
5 min read
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The Importance of Randomization
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
3 min read
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The Importance of Randomization
When gathering data (sampling) from a population for the purpose of describing as well as making inferences on said population,...
Rod Morgan, Head of Faculty at RPM-Academy
3 min read
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Creating Effective Workplaces and Tales from the Kitchen Sink.
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read
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Creating Effective Workplaces and Tales from the Kitchen Sink.
Customer-focused thinkers like you recognize and passionately promote that value is defined by the customer and that any consumption of...
Rod Morgan
5 min read
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Writing Effective Problem Statements
A problem often presents itself in terms of symptoms, blame, causes, and solutions. What is vital is having the ability to sift through...
Rod Morgan, Head of Faculty at RPM-Academy
3 min read
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Practicality? Now that’s a "significant" mouthful!
I look back to my early days of Six Sigma training with great fondness… Descriptive statistics, central limit theorem, normality,...
Rod Morgan, Head of Faculty at RPM-Academy
4 min read
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Practicality? Now that’s a "significant" mouthful!
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
4 min read
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What? Me Process?…
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
2 min read
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What? Me Process?...
It has been a long and often bumpy road in my role as a Lean Six Sigma/Quality Consultant and trainer. I suspect 80% or more of our...
Rod Morgan, Head of Faculty at RPM-Academy
2 min read
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The Value of Education and "Other Things"
Online, Self-paced, Lean, Six Sigma and Agile! Anywhere! Anytime!
Rod Morgan, LSSMBB, Head of Faculty, RPM-Academy
2 min read
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The Value of Education and "Other Things"
Ah... here we are, again. Time to get out the tattered cheque book and write a big number down that represents the first term installment...
Rod Morgan, Head of Faculty at RPM-Academy
2 min read
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