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In the blink of an eye, artificial intelligence (AI) has gone from a futuristic concept to an integral part of our daily lives.

Why is customer service apparently on the decline, how is this impacting business and consumer alike, and what can we do about it?

The importance of creating the "right" organization culture and behaviors that are essential for creating a continuous improvement culture.

The article speaks to the transformative power of generative AI in business and the disruption to traditional workplace roles.